As a busy fish and Seafood restaurant on the South Coast, we needed a complete POS and payment solution put in place quickly ahead of a key trading period. The setup had to work seamlessly across both our upstairs and downstairs areas, with menus built and an efficient order-and-pay system ready to go.

Working with Tide Group made the whole process smooth from start to finish. From the initial consultation, they understood the urgency and complexity of what we needed and put together a solution that fit our business perfectly.

Everything was delivered on time and within budget, including full POS setup across both floors, menu configuration, and the order-and-pay terminals. The system is intuitive, reliable, and has made a noticeable difference during busy service periods.

What stood out most was the level of organisation and support throughout — nothing was overlooked, and everything was handled professionally, even under tight timeframes.

We now have a system that not only works for us operationally but also gives us confidence as we continue to grow. We’d highly recommend Tide Group to any hospitality business needing a fast, reliable, and well-executed solution

We needed a payment solution that could handle a mix of payment links, over-the-phone transactions, and face-to-face payments — all while giving us clearer, more transparent pricing.

Working with Tide Group as our consultancy made a huge difference. From the outset, they took the time to fully understand how our business operates and where our previous setup was falling short, particularly around pricing and visibility.

They introduced us to Teya as the right solution, and the impact has been excellent. Moving to a blended rate has made our costs far more predictable and easier to manage, while also being more competitive than what we had before.

Operationally, everything is now faster and more reliable. We can take payments in multiple ways with ease, and the system works seamlessly across the business.

The reporting portal has been a real standout — giving us clear visibility over transactions, settlements, and team activity all in one place, which has saved us a lot of time and improved control.

Overall, it’s been a well-structured, consultative process that delivered exactly what we needed. We’d highly recommend Tide Group to any business looking for expert guidance and a better, more transparent payment solution.

As a restaurant and café group, it was important for us to find a till and payment system that was affordable, easy to use, and suitable across multiple sites — but more importantly, we needed the right guidance to make that decision.

From the start, the consultative approach really stood out. Time was taken to understand how each of our locations operates, what challenges we were facing, and what we actually needed — rather than just being sold a standard package.

The solution that was recommended has been a perfect fit. It’s simple for our teams to use, reliable during busy periods, and has helped improve efficiency across all sites. We’ve also been able to reduce costs compared to our previous setup, which was a big win.

Ongoing support has been just as strong — always responsive, helpful, and proactive when needed.

It’s clear we weren’t just given a system — we were given the right solution for our business. I’d highly recommend working with Tide Group to any hospitality group looking for expert advice and a setup that truly works

Running a busy deli and café means we need everything to be quick, simple, and reliable — and that’s exactly what we’ve got now. The new till and payment system has made a huge difference to how smoothly we operate, especially during peak times.

Orders are easier to manage, payments are faster, and the reporting has given us much better visibility over what’s selling and when. It’s helped us make smarter decisions day to day.

We’ve also reduced our costs compared to our old setup, which was a big win for us.

On top of that, the support has been excellent — always responsive, helpful, and easy to deal with. It’s made the whole transition and ongoing use completely stress-free.

We’d definitely recommend this to any deli, café, or food business looking to modernise and improve efficiency.

We were looking for a complete upgrade to our till and payment systems, and the difference has been incredible. Everything is now much more streamlined — from taking orders to processing payments — which has made a huge impact during our busiest times.

Not only have we improved efficiency, but we’re also saving money compared to our previous provider. The whole setup feels modern, reliable, and easy for the team to use day-to-day.

What really stands out is the level of support. Any questions or changes we’ve needed have been handled quickly and professionally, which gives us real confidence in the system.

I’d highly recommend their services to any busy café or hospitality business looking to improve how they operate

I'd been with the same provider for years and just assumed the rates were competitive. Tide Pub Payments showed me exactly where I was overpaying and negotiated a deal that's saving us real money every month. The whole process was painless and didn't cost me a penny. What's really stood out though is the aftercare — any time I've had a question or needed something tweaking, they've been straight on it. That kind of support is rare."

We were paying way over the odds on our card processing across all 9 sites and didn't even realise it. Tide Group compared our rates, moved us to a better provider, with quicker and more reliable payments and we're now saving over £800 a month. One statement, one contact—it's made managing payments across the group so much simpler."