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We met Jane at a time where the business was experiencing rapid growth, we had increased headcount and our processes, policies and culture were all feeling the strain. Jane took the time to get under the skin of the business, she met with team members from every corner of the business to understand what was causing frustration them in their everyday lives. Her inquisitive but positive nature meant that the team opened up to her and we gathered some truly useful and in some cases hard hitting feedback.
Having identified our major challenges we worked closely with Jane to develop a plan to improve things however, in contrast to previous improvement plans we have attempted, Jane did not hand the plan over to us and walk away. She has remained in the business and is taking responsibility for keeping us on track. Jane is driving the directors, making recommendations, facilitating workshops and delivering coaching where required.
On a personal note, Jane has facilitated DISC profiling and taken 360 feedback from the business to identify areas that I can develop as a leader. She will challenge you if it’s appropriate and support where necessary. I am clear on where I need to focus my efforts and feel I have a knowledgeable sounding board should I need one.
It has been a pleasure to work with Jane over the past few months. Her proactive, people centric approach has helped us to define our strategic direction and transform the culture of the business. I now have a team that are not only coming up with their own ideas on how we can achieve our shared goals, they are taking ownership for implementing change, working in collaborative groups and encouraging others to step forward.
Dan Bardgett
Managing Director – XSEM Ltd