Michelle Jones

Expertise

Summary

Aspiring for an office assistant role, I have excellent leadership, communication, problem-solving, time-management, decision-making, and client-based experience from my previous profession.

Experience

• Better Healthcare

  Community Care Assistant

  21 - 100 Employees 2021 - 2021

  - I provided daily personal care, emotional well-being and support to elderly clients with health and mobility impairments.

  - I delivered efficient care through empathetic approaches towards client concerns and queries.

  - I completed record management through accurate written reports during client visits to ensure updates of client information with colleagues and families.

  - I carried out successful double-up shifts with colleagues through constant communication and involving clients in decision-making.

  - I participated in daily handovers to ensure client information and changes to care plans were shared quickly.

  - I delivered tailored and efficient care services using my attention to detail, critical thinking, and emotional intelligence skills.

  - I provided successful care to up to 7 clients daily through time management and multitasking.

• Helping Hands

  Live in carer

  101 - 500 Employees 2021 - 2023

  - I provided 24-hour home and personal care involving assistance with daily tasks and emotional and well-being support, including waking nights.

  - I was responsible for timely and accurate record management and report writing through digital care systems. This required high attention to detail and effective communication to ensure colleagues were effectively and accurately updated about clients’ well-being.

  - I planned and scheduled GP appointments with clients and management.

  - I participated in multi-agency partnerships with families, friends, and healthcare workers who worked with clients to ensure a tailored and efficient service.

  - I utilised problem-solving and empathetic approaches in time-pressured environments to resolve queries and concerns of scared clients.

  - I carried out daily handovers of client information with colleagues to ensure fast communication, client satisfaction and efficient care delivery.

• Recruiting 360

  Live in carer

  101 - 500 Employees 2023 - 2023

  - I was an agency live-in care placement with clients of differing mobilities, ages, and health-related problems.

  - I was responsible for timely and accurate record management and report writing through digital care systems, requiring high attention to detail and effective communication to ensure colleagues were effectively and accurately updated about clients’ wellbeing.

  - I continuously utilised strong relationship management skills to ensure smooth communication and issue resolution between clients and colleagues at all seniorities, including management.

  - I carried out daily handovers of client information with colleagues, ensuring fast communication, client satisfaction and efficient care delivery.

  - I planned and scheduled healthcare appointments for clients, while encouraging client decision-making.

• Heritage Charity

  Volunteer Admin Support

  21 - 100 Employees 2023 - Current

  - Built an email database on Microsoft Excel by researching company emails and addresses.

• UK University Search (1 Day)

  Events Assistant

  21 - 100 Employees 2023 - 2023

  - Assisted event exhibitors to their stands, answered queries of exhibitors and attendees.

  - Provided support, advice and guidance in a fast-paced and time-pressured environment.
  
  - Communicated discrepancies with management as they occurred, to ensure efficient service.

  - Exercised time-management while working under pressure and solving conflicts.

Qualifications

Interests and Hobbies

Email Michelle Jones