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Dave Stubberfield's Testimonial

I had the pleasure of working with Dave while at Enghouse where we partnered on driving a cultural transformation to customer experience focused. Through Dave's knowledge, expertise, and political savvy, we were able to lead a number of high value changes to the organization focused on customer experience and customer success initiatives. This included developing new customer assets including the onboarding experience, services experience, support/care experience, and renewals. These initiatives were able to assist with improved CSAT and NPS scores, churn mitigation, and high-velocity renewals. The initiatives were originally piloted in the US market, but have now been rolled out on a global scale. Thanks for your expertise and support Dave. You were critical to our executive buy-in!

- October 2025
This testimonial was successfuly verified by other source.